Ready to Clear Your Admin Plate and Get Back to Being an Entrepreneur?
Are you an Entrepreneur who wants:
~ More time to do what makes you money?
~ More time for what you're passionate about?
~ A passionate and professional team?
We treat your business as our own, offer real solutions, and clear your plate of administrative tasks so get more profits and passion from it!
Not Yet Ready for a Team, but Need Faster Results?
Is choosing and setting up your business systems not really in your wheel house? Want real solutions without all the research and learning curves?
Get the help you need to:
~ Choose the best services for your needs
~ Understand how to best utilize them
~ Learn how they integrate with each other
~ Know how they integrate with your website
Coaches: Have More Time for Clients and Increase Profits
You need more time to devote to clients and make room for more of them...we have 7 years experience clearing coaches' plates to do just this!
Looking to add value to your programs, increase your profits and your clients' success?
We've developed a solution which provides these results!
Overwhelmed by Online Marketing?
Online Marketing is essential for your business...but it can be daunting! Do you need help with:
~ Selecting the best strategy for your business
~ Setting up and implementing strategies
~ Maintaining and tracking your marketing
~ Making changes to keep up with trends
We tailor solutions and strategies to your specific business and goals!
Does Your Internet Presence Need Help?
Do you need:
~ An entirely new WordPress website
~ Lots of help with your current WordPress website
You have thousands of options for WordPress website creation and maintenance! We enjoy what we do and we want your visitors to be as passionate about your site and your product as you are!
Herein lie our most frequently asked questions about Virtual Assistants and our services . Just click on your question and the answer will appear! If you don’t see the question you would like to ask, CONTACT US as it is our pleasure to assist you!
What is a Virtual Assistant (VA)?
Virtual Assistants are independent entrepreneurs providing administrative, website, social media, marketing and/or technical services to small brick and mortar businesses, entrepreneurs, artists, musician, coaches, and many others.
[spoiler name="Will I be able to work with many Virtual Assistants or the same one for all of my projects?"]
You will have one project manager for your account. Our system is set up so the Virtual Assistant with the experience you need is assigned to the task required. Your project manager will assign your tasks to the appropriate Virtual Assistant on our team.
Are Virtual Assistants considered employees?
No. Virtual Assistants work on an independent contract basis. Your are not responsible for any employee-related taxes or benefits.
Who are your clients?
Our clients are coaches, authors, public speakers, artists, musicians, and entrepreneurs from all niches. Any individual or small business owner who has too much on their plate can benefit from our services. You can see some of entrepreneurs we work with in our Website Portfolio, Testimonials, and our We Recommend page!
What type of Virtual Assistant services do you offer?
TLC Virtual Assistants is a one-stop-shop for all things administrative. We offer a comprehensive list of services. Please visit our Services Page for more information.
Can you assist me if I am a MAC user?
YES! Several of our team members are MAC users!
Where are your Virtual Assistants located?
All of our assistants are all based in the United States and English speaking. We have VAs in all time zones to accommodate our US and European clients!
How do you ensure security and confidentiality?
The security and confidentiality of our clients and their businesses are of the utmost importance to us. We couldn’t survive without it! Our team is chosen carefully to provide our clients with top notch services and to protect their personal information and intellectual property. We treat your business with the same TLC which we treat our own business! Our team members are put through a series of advanced skills tests, multiple interviews, and reference and background checks before becoming a member of our team. Each assistant also signs a detailed non-disclosure and confidentiality agreement with us. Our service agreement with our clients also includes a section stating we will not directly or indirectly disclose to any person any confidential or proprietary information pertaining to our client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets. We are also happy to provide any additional non-disclosure or confidentiality agreement you require.
How is time tracked for projects and tasks?
You will be provided a user name and password for our online project/time tracking system. This system is used to track time for hourly contracts and to track project status for retainer and per project contracts. You can log into your account to see how much time has been spent on your projects at any given time. Or, we can provide timesheets on a weekly basis if this is more convenient for you.
Do you have references?
Of course! Please contact us and we are happy to provide them to you! You may also view several of our client testimonials here.
How do I communicate with my project manager?
You may reach your project manager via phone, email, project collaboration software, or Skype. Once you come into a contract you will be provided all contact information for your project manager.
Do I need to provide you with any equipment or software?
Only if you should need phone support (Customer Service, etc.) would you possibly need to provide any kind of equipment. If you use any kind of proprietary software, we would require a copy to perform tasks using it. If you use software we do not have and you want us to use, you may be required to provide a copy of it you have licensed.
How quickly will my project or task be completed?
Turnaround time depends on the complexity or urgency of the project or task. We strive to turn your project or task around as soon as absolutely possible. If your project or task is time sensitive, a deadline will be agreed upon before work begins. We are committed to delivering all projects or tasks on or before the deadline.
How do you bill for your services?
We bill hourly and retainer contracts twice a month, on the 16th of the month for work performed the 1st through the 15th and on the 1st of the month for work performed the 16th through the last day of the month.
We do offer project pricing for such things as one-off graphic design and copy writing.
How do I pay for your services?
Invoices are sent via PayPal and payment is accepted through PayPal.